FAQ's

WHO ARE EMPERIA RECORDS?

We are a group of gamers and music lovers who love music for games! With over 10 years of experience in the videogame soundtrack world, we bring a tremendous amount of knowledge and awareness that help us bring you the best music from incredibly talented and deserving artists and games. Many of our artists have become friends and colleagues, and it’s our pleasure and privilege to bring the best of their music to the world, including you!

How long will it take for my order to arrive?

We typically ship your order within two business days of your purchase. How long it takes to arrive at your house depends on how far away you are from our warehouse in Los Angeles, California. We work with UPS and other delivery companies to get the best service available to get your products to you as fast as possible.

Can I track the progress of my order?

Yes. Once we ship an order, you will receive a tracking number from the carrier. You should be able to trace the shipment from their website or app.

What do I do if my order doesn’t arrive?

Be sure to check the tracking number before reaching out to us. But if the order hasn’t arrived, and you can’t get any progress updates from the carrier, drop us a note on our Contact Form and we’ll see if we can get better information.

What do I do if an album arrives damaged?

Email us right away on our Contact Form and we will help you initiate a return. Please provide photos and/or video of your damaged product. We will do our best to accommodate requests for returns depending on the stock available.

Do you ever offer discounts or bundles?

Not often, but keep an eye on our website and be sure you are signed up for our newsletter to know if we have any specials or bundles.

Will you sell my email address or personal information?

Never. We only gather information for our own use, and to let you know when we have cool new stuff we think you might like. Please see our Site Use Terms and Conditions and Privacy Policy for more details.

Can I get my album signed by the artist?

Limited edition signed albums are listed on our store website. Keep an eye open!

Do the albums in your shop come with a digital download as well?

Sometimes, but not always. Individual products will be clearly labeled with a free digital download if it is offered for that product. The releases we offer here are beautiful collectors items that we sell on premium vinyl, cassette, CD, and more with exquisite artwork. Most of our releases are also available as digital downloads for purchase separately on our site. If you want to hear our music without having a physical album, look for us on Spotify, Apple Music, or any of the top music streaming services.

Aren’t you the people who do those ‘Gentle Gaming’ albums? Will any of those be available on vinyl in your store?

At this time, no. We feel our wonderful lullabies are best experienced on streaming platforms. You don’t want your baby (or you) almost asleep and have a vinyl record run out! Please feel free to check out our digital music on all streaming services.

I make music for games. Can I submit my music to you?

If you’ve written music for a game about to be released, or you are sitting on unreleased game music for an existing game, we would love to hear from you! Send us a note on our Contact Form and give us as much information as you can. We’d love to work with you!

Are you on social media if I want to follow you?

You bet! Social icons are in the footers or you can find us at our handles:

  • Instagram - @emperiarecords
  • X - @emperia_records
  • Facebook - @emperiarec